We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at contact@fablou.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at contact@fablou.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@fablou.com.

Return policy is in accordance with UK Distance Selling Regulations.

Return steps:

1. According to Distance Selling Regulations first, you must notify us in writing - send an email to customer service at contact@fablou.com. You have 14 calendar days to do so.

2. You will be asked to send us a photo of the product you wish to return, so we can make sure it is in the original condition and pre-approve the return. This is unfortunately due to significant number of customers trying to return used or incomplete products. 

3. You'll be provided with Return form for your order

4. Send the product back together with the form to our UK based return address

5. Refund will be processed within 7 business days of receipt.

6. Full refund will exclude original delivery charge

7. Returns of items purchased with a Gift Card will be refunded to the same Gift Card

ALL PRODUCTS MUST BE RETUNED 'AS RECEIVED' IN THEIR ORIGINAL CONDITION WITH WRAPPERS AND LABELS INTACT. IT IS A LEGAL REQUIREMENT OF DISTANCE SELLING CONTRACT.

RETURNS RECEIVED: WITHOUT R&E FORM ENCLOSED, USED, WITHOUT ORIGINAL PACKAGING AND PAST DUE DATE WILL NOT BE ACCEPTED AND WILL BE SENT BACK TO SENDER AT THEIR EXPENSE. IF THE SENDER FAILS TO PROVIDE PRE_PAID SHIPPING LABEL WITHIN 90 CALENDAR DAYS THEIR REFUSED RETURN WILL BE DONATED TO A CHARITY.


When returning or exchanging a product, customer is responsible for the shipping charges. It is advisable to send the item by Recorded delivery as FABLOU does not take responsibility for items lost during return shipping.



DELIVERY COSTS REFUND:

Delivery costs will be refunded in the following circumstances:

If you return a faulty item.
If we cancel your order due to stock availability.


* The Consumer Contracts Regulations are in place to protect your rights. You have 14 days from the date you receive your order to return it. If you decide to return your order, you must inform the vendor of this in writing within 14 calendar days of placing your order.


*Defective Products

In an unlikely case of defective products, you should contact us within 14 days from the receipt date and send us an image of the defect. We will then verify if the product is in fact defective. If you have to return the product to our warehouse, FABLOU will cover the cost of shipping. Once it has been verified that the product in question is defective, FABLOU will exchange it for you. Refund or a store credit will be offered in case the exchange is not possible.

 

Reserved Rights Regarding Orders/Returns
We reserve the right to solely define and limit, refuse, and/or reject orders/returns from customers at any time due to:

• An irregular or excessive returns history indicative of "wardrobing;"
• An irregular or excessive returns history involving used, altered, laundered, damaged, or missing items; or
• Potential fraudulent or criminal activity.